Table of Contents

Acuit Pinpoint Workstation displays "An internal error occurred in Acuit Pinpoint Server. Please contact your network administrator for assistance."

Problem

Acuit Pinpoint Workstation displays "An internal error occurred in Acuit Pinpoint Server. Please contact your network administrator for assistance."

This message could appear in a variety of ways. For example:

Alarm Message

Unit Scan Error Message

Server Connection Error Message

Steps

Whenever an error message at Acuit Pinpoint Workstation says that "An internal error occurred in Acuit Pinpoint Server", it means that the workstation was able to communicate with Acuit Pinpoint Server, but an unexpected error occurred within Acuit Pinpoint Server while it was processing the request.

  1. If the problem is due to a temporary situation (such as Acuit Pinpoint Server temporarily being unable to connect to a database or other external resource), then retrying the operation from Acuit Pinpoint Workstation will eventually succeed. Thus, first try the operation again.
  2. To determine the cause of the problem, an Acuit Pinpoint administrator must do so from the Acuit Pinpoint Server computer. Refer to the following article for the appropriate steps: An unhandled error occurs within Acuit Pinpoint Server.